Terms of Service

Effective Date: July 26th, 2025

These Terms of Service (“Terms”) govern your access and use of the website Delve Bio | Know More Unknowns and such other websites (“Website”) of Delve Bio, Inc. (“Delve Bio”). These Terms are a binding agreement between us and apply to all users of the Website, including, without limitation, browsers and customers. The terms “we”, “us”, and “our” refer to Delve Bio.

PLEASE READ THESE TERMS IN CONJUNCTION WITH OUR PRIVACY POLICY AND COOKIE POLICY BEFORE ACCESSING OR USING OUR WEBSITE. BY ACCESSING OR USING ANY PART OF THE WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS, THE PRIVACY POLICY, AND THE COOKIE POLICY. BY PURCHASING SERVICES FROM DELVE BIO, YOU AGREE TO THESE TERMS, THE PRIVACY POLICY, COOKIE POLICY, AND DELVE BIO’S AGREEMENT (“AGREEMENT”) APPLY EXCEPT TO THE EXTENT THERE IS AN APPLICABLE SIGNED AGREEMENT IN EFFECT BETWEEN YOU AND DELVE BIO.

Who are we?

Delve Bio is a metagenomic next-generation sequencing (mNGS) company that empowers laboratories and clinicians with the insights they need to confidently diagnose routine and rare infectious diseases, thereby minimizing the impact of harmful pathogens on humanity. By leveraging its unbiased, pathogen-agnostic mNGS platform, Delve Bio is able to identify a wide range of pathogens with a single test.

1. Content and Intellectual Property Rights.

This Website uses Content, e.g., text, information, images, scoring, video, and audio, which is owned by Delve Bio or licensed from third parties; all of which is protected by U.S. and international copyright laws. You may create a bookmark in your browser to the home page of this Website. You may not otherwise download, display, reproduce, modify or create a derivative work of, transmit, sell, distribute or in any way exploit the Content or link the Content to any other Website, including scoring, unless we first agree in writing. You agree not to use any trademarks, service marks, names, logos, or other identifiers of Delve Bio without our prior written permission. All rights not expressly granted in these Terms are reserved to Delve Bio, Inc. No other rights or licenses, whether express, implied, arising by estoppel, or otherwise, are conveyed or intended by these Terms.

Unauthorized or unapproved use of any Content constitutes copyright infringement, which subjects you to civil and criminal penalties under United States and international laws and treaties.

2. Using our Website.
  1. You may freely browse the Website for your non-commercial, personal, and informational purposes to learn about our business, products, and services. You are not permitted to:
    1. Download, distribute, modify, transmit, copy, reuse, repost, or use information from the Website, including, for example, text, images, audio or video, trademarks, service marks, name, logos, or other identifiers of Delve Bio (“Content”) for any other purposes
    2. Engage in any data mining or scraping on the Website.
    3. Attempt to interfere with or disrupt the Website or otherwise access the Website or use the Content in violation of these Terms, any applicable laws or regulations, including but not limited to those governing privacy and US and foreign export and import. You acknowledge that the Content is of United States origin, is provided subject to the U.S. Export Administration Regulations, may be subject to the export control laws of the applicable territory, and that diversion contrary to applicable export control laws is prohibited.
    4. You represent, warrant and covenant that (a) you are not, and are not acting on behalf of, (a) any person who is a citizen, national, or resident of, or who is controlled by the government of any country to which the United States has prohibited export transactions; or (b) any person or entity listed on the U.S. Treasury Department list of Specially Designated Nationals and Blocked Persons, or the U.S. Commerce Department Denied Persons List or Entity List; and (c) you will not permit the Content to be used for any purposes prohibited by law, including, any prohibited development, design, manufacture or production of missiles or nuclear, chemical or biological weapons.
3. Digital Millennium Copyright Act

If you are a copyright owner or an agent of a copyright owner, and you believe that any Content on our Website infringes your copyright(s), then you may submit a notification pursuant to the Digital Millennium Copyright Act of 1998 (the “DMCA”) by providing our Designated Copyright Agent with the following information in writing (“Notice”). “Infringement” means the unauthorized or not permitted use of copyrighted material or other intellectual property rights.

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online Website are covered by a single notification, a representative list of such works at that Website.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit BaseHealth to locate the material.
  • Information reasonably sufficient to permit BaseHealth to contact the Complainant, such as an address, telephone number, and, if available, an electronic mail address at which the Complainant may be contacted.
  • A statement that the Complainant has a good faith belief that use of the material in the manner complained of is not authorized by the Complainant, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the Complainant is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

The above information must be included in the Notice and submitted to our Designated Copyright Agent by mail and email to the following addresses:

Delve Bio, Inc.
Attention: DMCA agent
771 Harrison Avenue,
Unit 303,
Boston, MA 02118 U.S.A.

When we receive a Notice, we will remove the identified material promptly. We will promptly take reasonable steps to inform the user who posted the allegedly infringing material (the “alleged infringer”) of the Notice and subsequent removal. The alleged infringer may then provide us with a counter-notice (“Counter-Notice”) that the initial infringement notice was erroneous. Such a Counter-Notice must be in writing and must include:

  • A physical or electronic signature of the alleged infringer;
  • Identification of the material removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  • A statement under penalty of perjury that the alleged infringer has a good-faith belief that the material was removed or access to it disabled as a result of an error;
  • The alleged infringer’s name, address, and telephone number; and,
  • A statement of consent to jurisdiction in federal district court and that the alleged infringer consents to service of process from the complaining party or its agent.

Upon receipt of a Counter-Notice, we will notify you of the Counter-Notice and restore the material within 10 to 14 business days of receipt of the Counter-Notice unless you inform us that you have filed an action seeking a court order to restrain the allegedly infringing party from engaging in infringing activity relating to the material on our Site.

Please note that if you fail to comply with all of the requirements of this section, your DMCA notice may not be valid, and any removal requests may not be acted upon. Please also note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

4. Advertisements and Links to Other Websites

This Website may contain advertisements placed by or on behalf of third parties or links to thirdparty Websites. These links connect you with other Websites which are maintained by other parties over which Delve Bio has no control. These links are provided only as a convenience to you. We do not control and are not responsible for the availability, accuracy, privacy policy, or currency of such third-party Websites, information, content, products, or services accessible from such third-party sites.

5. Disclaimers

THE CONTENT ON THIS WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, EXPRESSLY DISCLAIMING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. DELVE BIO, THEIR THIRD PARTY LICENSORS, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTRACTORS (“PERSONNEL”) DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, CURRENT, OR ERROR FREE, THAT ERRORS WILL BE CORRECTED, OR THAT THE WEBSITE WILL BE UNINTERRUPTED OR SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE AND AGREE THAT THE USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

6. Limitation of Liability.

DELVE BIO, ITS AGENTS, SUBCONTRACTORS OR SERVICE PROVIDERS ARE NOT LIABLE TO YOU, YOUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS OR SERVICE PROVIDERS, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR PERSONAL INJURY AND/OR DEATH, LOST REVENUES OR PROFITS, LOSS OF BUSINESS OR LOSS, DAMAGE, CORRUPTION OR INACCURACY OF DATA) THAT ARE DIRECTLY OR INDIRECTLY RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR CONTENT EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT (INCLUDING NEGLIGENCE, RELIANCE), CONTRACT OR ANY OTHER LEGAL OR EQUITABLE THEORY.

THE TOTAL LIABILITY OF DELVE BIO, ITS AGENTS, SUBCONTRACTORS, OR SERVICE PROVIDERS IS LIMITED TO $1,000.00. YOU HEREBY RELEASE DELVE BIO, ITS AGENTS, SUBCONTRACTORS, OR SERVICE PROVIDERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THIS LIMITATION.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THESE KINDS OF DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

7. Foreign Access or Use

Although we operate internationally, Delve Bio is a corporation organized under the laws of the State of Delaware. The servers that host this Website are located in the United States, and any personal information you provide to us will be processed by Delve Bio in the United States.

8. Indemnification

You agree to defend, indemnify and hold Delve Bio, its agents, subcontractors and service providers, harmless against any losses, expenses, costs or damages (including its reasonable attorneys’ fees, expert fees and other reasonable costs of litigation or arbitration) arising from, incurred as a result of, or in any manner related to your negligence, breach of these Terms or the Agreement or violation of any applicable law including, by way of example, export/import and privacy laws and regulations.

9. Termination

Your right to access and use the Website and Content immediately terminates without further notice upon your breach of these Terms. Delve Bio may suspend or terminate your right to use the Website or Content at any time, with or without cause. Delve Bio reserves the right to discontinue or make changes to the Website at any time.

10. Governing Law. Arbitration. Attorneys’ Fees.
  1. The Terms are governed by the laws of the State of Massachusetts, exclusive of its rules governing choice of law and conflict of laws. Except for a claim for equitable relief, any dispute arising from or relating to the subject matter of these Terms that cannot be resolved thereby within a period of sixty (60) days after notice of a dispute has been given by one party hereunder to the other (the last day of such sixty (60) day period being herein referred to as the “Arbitration Date”), will be finally settled by arbitration in Boston, MA, using the English language in accordance with the Arbitration Rules and Procedures of the Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by a single commercial arbitrator with substantial experience in resolving complex commercial contract disputes, who may or may not be selected from the appropriate list of JAMS arbitrators. If the parties cannot agree upon the identity of the arbitrator within fifteen (15) days following the Arbitration Date, then an arbitrator will be selected on an expedited basis in accordance with the Arbitration Rules and Procedures of JAMS. The parties may participate in arbitration in person or by video conference. The prevailing party in the arbitration will be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys’ fees, expert witness fees, and all other expenses). Judgment upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.
11. English Language

The English version of these Terms governs, and any translation into another language is a courtesy. All disputes, claims, and causes of action (and related proceedings) will be communicated in English.

12. Changes to Our Terms

We reserve the right to amend these Terms at any time and without notice. If we make this change, we will post the amended Terms on this page and indicate the date these Terms were last revised at the top of the page. Your continued use of the Website or Content after any such changes constitutes your acceptance of the new Terms. If you do not agree with these Terms, currently or as amended, do not use or access (or continue to access) the Website or discontinue immediately any use.

13. Contact Us

If you have any questions about these Terms, the practices of this Website, or your dealings with this Website, including any bugs or actual or potential threats to the security of our Website and protection of your personally identifiable information please contact us at support@delve.bio or 771 Harrison Avenue, Unit 303, Boston, MA 02118 U.S.A and Telephone Number: 844-221-7423.