Ready to realize the power of Delve Detect?

Delve’s simple account setup and intuitive workflow makes it easy to get started. Once your account is active, you can expect results the next day after your sample is received in our lab.

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1. Set up my account

Get ready to order your first Delve test

Before your first order, take a few minutes to get an account set up for your lab. Complete the simple Account Setup Form and send it to support@delve.bio. You should also determine anything else your organization might need to have in place, such as service agreements, before ordering so your Delve representative can ensure requirements are handled quickly.

Receive sample transfer kits

As soon as your account is active, Delve will ship free-of-charge, sample transfer kits to your lab. These kits can be stored at room temperature, ready for you to use.

2. Order a test

Transfer your sample

Delve’s sample transfer kits provide all materials you’ll need to aliquot a sample of cerebrospinal fluid – tubes, autometered pipettes, safety bags, and even packaging for expedited return shipping to Delve’s CLIA lab. See our Instructions for Use (see Forms and Instructions section) for detailed information. The video below will show you everything you need to know.

VIDEO: How to Use the Delve kit to transfer your sample (3:23)

Complete requisition form

To order Delve Detect, complete the Test Requisition Form and fax it to 1-833-556-5216 before including the paper copy with your sample in the shipping box. Once your patient’s sample has been received in our CLIA lab, we will confirm its receipt and begin sample processing immediately.

Ship your kit

The kit box is already addressed and labeled for fast overnight delivery. Place your box at the designated pickup location.

3. Get my results

After sequencing your sample and analyzing it through our proprietary pipeline, Delve Decide, we will send results to your lab the next day after sample receipt. Our Clinical Microbial Sequencing Board is available to provide clinical consults. From patient identification to clinical consultation on post-test next steps, Delve Bio is an extension of your team, helping you deliver accurate, complete answers for patients. You can contact our medical team at support@delve.bio.

Forms and Instructions

Use the links below to quickly access test requisition forms and instructions you need often.

Account Setup Form

Download this form and email it to support@delve.bio to create your account.

Download Form

Test Requisition Form

Download this form and fax it to 1-833-556-5216 before shipping your sample to us.

Download Form

IFU: Delve Detect CSF

Follow these instructions, included in your Delve kit, to get sample results.

Download CSF instructions

IFU: Delve Detect Plasma

Follow these instructions, included in your Delve kit, to get sample results.

Download Plasma Instructions

If you need more assistance, contact us.

Frequently Asked Questions

Need a quick answer? Check out the FAQs below. Can’t find what you’re looking for? Reach out to our team.

Just 1 mL is required.

For volumes <1 mL, please contact support@delve.bio for further instruction.

CSF sample requirements

Prior to transfer to Delve Tube:
CSF samples can be stored <6 hours at room temperature, ≤5 days at 2-8°C, <90 days at <-20°C. No more than 2 freeze/thaw cycles.

After transfer to Delve Tube:
Samples in the Delve Tube can be stored ambient for 1 month, up to 2 months at 2-8°C, up to 90 days at <-20°C.

Plasma sample requirements

Whole blood collected in EDTA or PPT tubes shall be spun per manufacturer’s instructions prior to transfer. 

Prior to transfer to Delve Tube:
Plasma can be stored <24 hours at room temperature, or <24 hours at 2-8°C, or <21 days at -20°C, or <180 days at -70°C. No more than 2 freeze/thaw cycles 

After transfer to Delve Tube:
Samples in the Delve Tube can be stored ambient for 1 month, or up to 2 months at 2-8°C, or up to 90 days at <-20°C.

Yes. We include a buffer solution in the transfer tube to stabilize the sample. Please do not discard this liquid.

Yes, but account setup is simple and straightforward. Complete the account set up form and email it to support@delve.bio.

The Delve tube includes a proprietary stabilization buffer — once the sample has been aliquoted into the tube, samples are stable at room temperature for several months.

Need help getting started with your Delve Detect order?

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